Booking and cancellation terms
iLoad provides moving labor. You provide the truck or container. A request is an estimate, not a confirmed booking. We confirm availability, scope, team and price before asking for payment.
Two movers: $150/hour; three movers: $210/hour; four movers: $270/hour. A two-hour minimum applies: $300, $420 or $540 respectively, before approved travel or specialty charges. Billable time is rounded to 15-minute increments and includes travel between loading and unloading locations. A written, owner-approved flat rate may replace hourly billing.
Service Area & Travel
Travel to and from jobs in our local service area—Swanton, St. Albans, Milton, Colchester, and Burlington—is included in our labor rates. Travel time between your loading and unloading locations counts toward billable job time. Jobs outside these communities may carry a fixed travel fee. Any fee will be disclosed in your written quote before you approve the booking or make a payment. Once approved, it will not change based on where our crew is dispatched from.
Payment Terms
Quotes & Booking Approval
We will review your move details and provide a written quote before requesting payment. Your quote will identify your labor rate, minimum booking charge, any applicable travel fee, and reservation payment.
Submitting a request does not confirm your booking. Your booking is confirmed once we approve the move and receive the required reservation payment.
Reservation Payment
A $150 reservation payment is required to secure your approved booking. This payment is credited toward your final bill; it is not an additional charge.
If you cancel or reschedule, your reservation payment will be handled according to the cancellation and weather policies on this page.
Final Charges
For hourly bookings, your final bill is based on billable job time, subject to the minimum booking charge and the rates stated in your approved quote.
Travel between your loading and unloading locations counts toward billable job time. Any fixed travel fee for work outside our local service area will be listed separately in your quote.
We will explain and obtain your approval for any additional charges before performing work that would incur them.
Remaining Balance
The remaining balance is due upon completion of service, after your reservation payment has been applied. You will receive an itemized bill showing your charges, payments, and balance due.
We accept cash and card payments. In-person tap-to-pay availability must be confirmed in your written quote or payment instructions.
Weather Interruptions & Refunds
Time spent waiting during a weather-related safety pause will not be billed. If service is canceled or interrupted, charges, refunds, and payment transfers will be handled according to the cancellation and weather policies on this page.
Cancellations & Rescheduling
Cancel at least 48 hours before the scheduled start for a full reservation-payment refund. From 24 to less than 48 hours before the start, the standard refund is 50%. Under 24 hours, same-day cancellations and no-shows have no standard reservation-payment refund. Management may approve exceptions or account credit. If iLoad cancels, the reservation payment is refunded in full. Refunds require owner review and payment-provider confirmation.
Weather cancellations & rescheduling
The safety of our customers, crew, and your belongings comes first. If severe weather, hazardous roads, or unsafe conditions at the property prevent us from safely completing your move, iLoad Moving Solutions may delay, pause, or reschedule service.
- No cancellation fee: If we determine that weather makes service unsafe, you may reschedule without a fee or cancel for a full refund of payments for services not provided.
- Reservation payments: If you reschedule, any payment for services not provided will transfer to the new booking, subject to availability.
- Customer concerns: If you believe weather may affect your move, contact us as soon as possible. Weather-related requests will be reviewed based on conditions at the job locations and along the travel route. If conditions are safe and you choose to cancel for another reason, our standard cancellation policy applies.
- Work already performed: If weather requires us to stop after work has begun, you will only be charged for billable time already incurred under your approved quote. Time spent waiting during a weather-related safety pause will not be billed.
- Communication: We will notify you as soon as reasonably possible if weather affects your booking. Replacement dates and arrival times depend on crew availability.
Questions? iloadmovingsolutions@gmail.com or (802) 466-2252.