iLoad Moving Solutions LLC uses the information customers provide to quote, schedule, perform, support, and collect payment for moving-labor services.
We may collect names, phone numbers, email addresses, service addresses, move details, scheduling information, communications, payment status and transaction references, service feedback, and information needed to resolve customer issues.
We use customer information to respond to requests, provide estimates, confirm bookings, coordinate crews, send service updates, process payments and refunds, provide receipts, prevent fraud, maintain records, and support customers.
If a customer expressly opts in, iLoad may send transactional SMS messages about that customer's requested or booked move, including request confirmation, approval, payment, crew assignment, en-route, completion, cancellation, and refund updates. Consent to SMS is optional and is not a condition of purchase. Customers can reply STOP to opt out or HELP for help.
iLoad may use providers such as payment processors, email and messaging providers, hosting/database providers, and other vendors that process information on iLoad's behalf to deliver the requested service.
We use reasonable administrative and technical safeguards and retain information only as long as reasonably necessary for operations, legal obligations, disputes, and recordkeeping.
Questions or privacy requests may be sent to iloadmovingsolutions@gmail.com.
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If the optional AI service is activated, questions submitted through Ask iLoad or owner research are sent to OpenAI to generate an answer. When AI is unavailable, topic buttons show published guidance without using an AI service. Do not submit customer records, tracking codes, names, addresses, contact information, passwords or payment details.
iLoad does not store question text in the AI usage counter. Daily counters use a daily-hashed network address and request counts to limit usage. OpenAI processes submitted questions under its own privacy policy. Requests use the API’s store=false setting; this does not eliminate provider security or abuse-monitoring retention. AI answers can be incorrect and do not approve bookings, quotes, staffing, refunds or payments.
When you use a private invitation to apply to iLoad, we collect your name, invited email, phone, availability, relevant experience and application acknowledgment to evaluate your interest and contact you. Submitted applications and owner review notes are restricted to the verified owner account. Invitation links expire after 14 days and accept one application. Do not submit tax identifiers, banking details, identity documents, I-9 documents or medical information. Applying does not create a crew member account or confirm work. Contact iloadmovingsolutions@gmail.com for corrections or privacy requests.